Insurance companies typically have an adjuster assess the amount of loss, and interpret the policy in line with the best interests of the insurance company. My Back Office on the other hand, is hired by the policy holder, or contractor and is working directly for the policy holder, to ensure that the interpretation of the policy is most favorable for the victim of the loss. An Insurance adjuster is paid by the insurance company, and My Back Office is paid by the policy holder, usually as a percentage of the claim.
Most claims can be dramatically increased with the representation of a public adjuster. When it is deemed necessary, My Back Office will facilitate the contracting of a Public Adjuster to ensure proper claim handling. This is because insurance policies, by design can be very complicated. City code ordinances, manufacturer installation guidelines, and general building practices, are some of the most common oversights made by insurance adjusters.